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The Homeowner's Checklist: 5 Must-Ask Questions Before Buying New Windows in Australia

Blogs
September 15, 2025

Investing in new windows is one of the smartest upgrades you can make to your Australian home. It can improve your comfort, slash your energy bills, and even boost your property's value. But with so many options available, how do you ensure you're making the right choice? Before you sign on the dotted line, make sure you have the answers to these five essential questions.

1. Are These Windows Designed for the Australian Climate?

Australia's weather can be extreme, from scorching summer sun to chilly winter nights and everything in between. Your new windows must be built to handle it all. This isn't just about the glass; the entire window system, including the frame, must be durable.

Ask your supplier about energy efficiency features like double glazing. Double glazed units, which feature two panes of glass with a gap in between, are fantastic for insulating your home. They keep the heat out in summer and trap warmth inside during winter, leading to significant savings on your heating and cooling costs throughout the year.

2. What is the Energy Rating? (Understanding WERS)

In Australia, we have a fantastic tool called the Window Energy Rating Scheme (WERS). It works just like the star rating system on your appliances. The more stars a window has, the better its overall energy performance.

Don't just take a salesperson's word for it—ask to see the official WERS star ratings for the products you're considering. Aim for windows with high stars for both heat gain (keeping heat in during winter) and heat loss (keeping heat out during summer). This is a non-negotiable for a comfortable and efficient home.

3. Which Frame Material is Best for My Home and Budget?

The material of your window frames plays a huge role in their performance, maintenance, and cost.

Aluminium: Strong, slim, durable, and low maintenance. Perfect for modern homes. Look for thermal break technology, which is a barrier inside the frame that improves insulation.

Discuss the pros and cons of each with your window supplier to find the best match.

4. Do They Meet Australian Standards for Safety and Performance?

Your family's safety and the quality of your investment are paramount. Always confirm that the windows and doors you are buying meet all relevant Australian Standards (AS). These standards rigorously test for things like wind load resistance (crucial for cyclone-prone areas), water resistance, and overall durability.

A reputable window company will gladly provide this certification. It’s your guarantee that the products are fit for purpose and built to last.

5. What Does the Installation Process and Warranty Look Like?

Even the best windows in the world will underperform if they are installed incorrectly. Professional installation is critical to ensuring your windows are weather-tight, secure, and function perfectly.

Ask about the experience of the installation team and whether they are employed by the company or subcontractors. Finally, get full details of the warranty—both on the products themselves and on the installation workmanship. A strong, transferable warranty gives you peace of mind for years to come.

The customer took on-site feedback photos

FAQ

1. Why is double glazing so highly recommended for Australian homes?

Double glazing is highly effective for energy efficiency. The air gap between the two glass panes acts as a powerful insulator, significantly reducing heat transfer. This means a more stable indoor temperature year-round, less reliance on air conditioning and heating, and lower energy bills. It also helps with noise reduction.

2. How long does it typically take from ordering to installation?

The timeline can vary depending on the complexity of your order and the season. Typically, from initial quote and measure to manufacturing and final window installation, the process can take anywhere from 6 to 12 weeks. A good window company will provide you with a clear timeline upfront.

3. What is the most low-maintenance window frame material?

Aluminium frames are generally the most low-maintenance option. They are powder-coated with a durable finish that resists flaking, corrosion, and fading. They typically only require occasional cleaning with soapy water to look their best.

4. Is it worth replacing windows one at a time, or should I do the whole house?

While replacing the whole house at once is more cost-effective and ensures uniform performance and appearance, it's not always feasible. A phased approach is possible. We recommend starting with the rooms where you spend the most time or where the old windows are causing the biggest issues with draughts or noise.

Ready for a Quote?

Asking these questions will prepare you for a successful window purchase. If you're looking for a supplier in Sydney, Melbourne, Brisbane, or across Australia that provides clear answers and high-quality products, contact us today for a free, no-obligation consultation and measure.